Commission charged twice and no correction from Booking - any experiences from other partners?

Hello community,

Booking charged the second time a commission twice. The second issue is now pending for about 3 month and the financial department of Booking is not reacting. Has s.b. similiar experiences which can be shared? Especially how did you managed to get a solution.

Phone calls are impossible because of lacking a working service line, eMails don´t work font desk is just postponing...

Txs  for any help André

BrookAve 3 years ago


Hi Andre


Use the topic list on the following method to dispute invoices





Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Kind Regards,

Be Safe, Be Well



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Zwischen-Rhein… 3 years ago


txs for your answer. This is what I did. I called 2 times. I had been in the queue for 90 and for 70 minutes before I capitulated. So I consider this as not working (and additionaly I can´t do my business while waiting to be put through). The incident I opend begin of Nov 2020 is not yet solved. So things are not working in this way, therefore I asked the community for other ideas. Unfortunately also my accounting is still pending.

Anyway, again txs for answering.

Kind regards André