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*** complaint of the guest

The guest just arrived and complaint about not having a parking space. I told her I don't have a private parking and on the booking site there is no mention of that. Instead there is a communal parking for 4 € a day. And she complaint that we don't have space to stow her bicycles, which I wrote to her when she made the booking. Can you please check whether on my explanation there is any mention of a parking lot that you can reserve in advance ? She said, the parking is on the property, that's what she reserved ....sorry. I know there will be problems with her, because she already said that she will complain to booking.com. Kind regards, Chrristiane John, owner of Rooming24


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BrookAve 2 years ago

 



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox