Contacting guest who have cancelled

 Hi Good Day I have been for about a week trying to contact guest who have cancelled via bookings.com.


Not sure if after guest has cancel if we can no longer contact them.

I have sum angry customer sending messages and i can't seem to reply.


Is there anything that can be done for us to speak to them?


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JasmineCottage 5 years ago

Hi, I'm not sure what the problem is here as whenever we've had cancellations we can still send messages - although they may not get through as we've never had a response to them!

As a precaution we always keep a record of the guest's phone number as soon as they book, but delete it a year after they've (hopefully!) stayed to comply with data protection.

Sorry it doesn't help your current predicament but you can at least learn from it.