contacting by phone to cancel bookings at my property

I have 5 bookings at my property which booking.com said they would cancel due to air bnb calendar not synching and dates that were not available being booked. I spoke to a booking.com representative on tuesday the 10/8 and 3 of the 5 have been cancelled but not the other 2, I have tried to contact the client direct on their mobile and messaged via the site to advise their bookings will not be available but they are not responding.

I have spoke to someone today but they said they would ring back but they rang once and hung up the phone.

please could you advise 

BrookAve 2 years ago

How To - Cancellation Handling


Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox