coronavirus

Hello Bernarda,

 

If you need to cancel a reservation you must contact customer support so the guest is informed on time and an alternate arrangement can be made for them. 

If you need any assistance, please use the phone number found in your extranet ‘Inbox’.

If the tips don’t work and you’re still unable to log in, you can call your local office on the number listed below:

Argentina   -   Buenos Aires   -   +54 1152965656

Australia   -   Melbourne   -   +61 385373210

Australia   -   Sydney   -   +61292559280

Austria   -   Innsbruck   -   +43512219106260

Austria   -   Vienna   -   +43 12055504860

Belgium   -   Brussels   -   +3222075825 (Dutch)

Belgium   -   Brussels   -   +3222075826 (French)

Brazil   -   Natal   -   +558420205390

Brazil   -   Porto Alegre   -   +55 5130835940

Brazil   -   Rio de Janeiro   -   +552139581919

Brazil   -   Sao Paulo   -   +551139564000

Bulgaria   -   Sofia   -   +359 24253737

Cambodia   -   Siem Reap   -   +85563962000 (English)

Cambodia   -   Siem Reap   -   +85563962040 (Khmer)

Canada   -   Calgary   -   +1 8665534466

Canada   -   Montreal   -   +1 8665693277

Canada   -   Toronto   -   +1 8665672066

Canada   -   Vancouver   -   +1 7783742740

Chile   -   Santiago   -   +56 22 393 7374

China   -   Guangzhou   -   +86 2083538080

China   -   Shanghai   -   +86 2160807390

Colombia   -   Bogota   -   +57 60 1 4192623

Costa Rica   -   San Jose   -   +50640362900

Croatia   -   Dubrovnik   -   +385 20642525

Croatia   -   Zagreb   -   +385 16439292

Czech Republic   -   Prague   -   +420 221475750

Denmark   -   Copenhagen   -   +45 33443360

Egypt   -   Cairo   -   +20 223228520

Estonia   -   Tallinn   -   +372 8000111836

Finland   -   Helsinki   -   +358 961291715

France   -   Bordeaux   -   +33557911290

France   -   Lyon   -   +33 426832521

France   -   Montpellier   -   +33 430002050

France   -   Nice   -   +33 483532776

France   -   Paris   -   +33 173036670

France   -   Rennes / La Courrouze   -   +33 256855079

France   -   Strasbourg   -   +33 369252626

Georgia   -   Tbilisi   -   +995322944455 (Russian)

Georgia   -   Tbilisi   -   +995322944466 (Georgian)

Germany   -   Berlin   -   +49 30300134747

Germany   -   Dusseldorf   -   +49 21190985050

Germany   -   Frankfurt   -   +49 69747355001

Germany   -   Hamburg   -   +49 40524759666

Germany   -   Munich   -   +49 89206063322

Greece   -   Athens   -   +30 2108984470

Greece   -   Heraklion   -   +30 2811108420

Hong Kong   -   Hong Kong   -   +852 29558701

Hungary   -   Budapest   -   +36 18145720

Iceland   -   Reykjavik   -   +354 4161036

India   -   Bangalore   -   +918046675002

India   -   Delhi   -   +911244725250 (English)

India   -   Delhi   -   +911244725260 (Hindi)

Indonesia   -   Bali   -   +62 3613008737 (Bahasa)

Indonesia   -   Bali   -   +62 3613008739 (English)

Indonesia   -   Jakarta   -   +62 2130438737 (Bahasa)

Indonesia   -   Jakarta   -   +62 2130438739 (English)

Ireland   -   Dublin   -   +35314470680

Israel   -   Tel Aviv   -   +972777781880

Italy   -   Bolzano   -   +390471086972 (German)

Italy   -   Bolzano   -   +390471086988 (Italian)

Italy   -   Catania   -   +39 0957363902

Italy   -   Florence   -   +39 0555395030

Italy   -   Lecce   -   +39 0832030031

Italy   -   Milan   -   +39 0230468122

Italy   -   Naples   -   +39 0810701630

Italy   -   Rimini   -   +39 0541364450

Italy   -   Rome   -   +39 0683365733

Italy   -   Venice   -   +39 0412008413

Italy   -   Verona   -   +39 0458264501

Japan   -   Osaka   -   +81 5045612260

Japan   -   Tokyo   -   +81 368370490

Kenya   -   Nairobi   -   +254 203895071 (English)

Kenya   -   Nairobi   -   +33 1730 36670 (French)

Korea, South   -   Seoul   -   +82 220106870

Latvia   -   Riga   -   +371 80 004 420

Lithuania   -   Vilnius   -   +370 52003771

Malaysia   -   Kota Kinabalu   -   +60322967832

Malaysia   -   Kuala Lumpur   -   +603 7724 4266

Mauritius   -   Port Louis   -   +2302027283 (English)

Mauritius   -   Port Louis   -   +2302027288 (French)

Mexico   -   Mexico City   -   +52 5565998099

Morocco   -   Casablanca   -   +212 5202 56317 (French)

Morocco   -   Casablanca   -   +212 5202 56316 (Arabic)

Morocco   -   Casablanca   -   +212 5202 56315 (English)

Myanmar   -   Yangon   -   +951 382710

Netherlands   -   Amsterdam   -   +31 207125689

New Zealand   -   Auckland   -   +64 93004671

Norway   -   Oslo   -   +47 21052320

Panama   -   Panama City  -  +507 1800 507 2768

Peru   -   Lima   -   +51 16192770

Philippines   -   Manila   -   +63289882020 (Tagalog)

Philippines   -   Manila   -   +63289882040 (English)

Poland   -   Krakow   -   +48 123494040

Poland   -   Warsaw   -   +48 224892002

Portugal   -   Faro   -   +351 289127942

Portugal   -   Lisbon   -   +351 211208095

Puerto Rico   -   San Juan   -   +1 787 9452648

Romania   -   Bucharest   -   +40 312240222

Russian Federation   -   Moscow   -   +7 4952217104

Russian Federation   -   Novosibirsk   -   +7 4952217104

Russian Federation   -   Saint-Petersburg   -   +7 8124014721

Russian Federation   -   Sochi   -   +7 4952217104

Saudi Arabia   -   Jeddah   -   +966122313001 (English)

Saudi Arabia   -   Jeddah   -   +966122313081 (Arabic)

Singapore   -   Singapore   -   +65 6422 4607

Slovakia   -   Bratislava   -   +421 232229550

Slovenia   -   Ljubljana   -   +386 80 081203

South Africa   -   Cape Town   -   +27101402059

South Africa   -   Johannesburg   -   +27 101402059

Spain   -   Barcelona   -   +34 935454779

Spain   -   Bilbao   -   +34 946453408

Spain   -   Las Palmas de Gran Canaria, Canary Islands   -   +34 928998470

Spain   -   Madrid   -   +34917696670

Spain   -   Malaga   -   +34 952127740

Spain   -   Sevilla   -   +34 955519719

Spain   -   Valencia   -   +34960466330

Sri Lanka   -   Colombo   -   +94 112176421 (English)

Sri Lanka   -   Colombo   -   +94 112176422 (Sinhalese)

Sweden   -   Stockholm   -   +46 851758040

Switzerland   -   Zurich   -   +41442009222 (German)

Switzerland   -   Zurich   -   +41442009226 (French)

Switzerland   -   Zurich   -   +41442009227 (Italian)

Taiwan   -   Taipei   -   +886 287268340

Thailand   -   Bangkok   -   +6620585876 (English)

Thailand   -   Bangkok   -   +6620585877 (Thai)

Thailand   -   Phuket   -   +6676663100 (Thai)

Thailand   -   Phuket   -   +6676663120 (English)

Turkey   -   Istanbul   -   +90 2123776055

Ukraine   -   Kiev   -   +380 44 225 0393

United Arab Emirates   -   Dubai   -   +97144358250 (Arabic)

United Arab Emirates   -   Dubai   -   +97144358282 (English)

United Kingdom   -   Bristol   -   +44 1173008470

United Kingdom   -   Edinburgh   -   +44 1312473575

United Kingdom   -   London   -   +442086128159

United Kingdom   -   Manchester   -   +44 1618173540

United States of America   -   Austin   -   +17133571674

United States of America   -   Boston   -   +1 8577024044

United States of America   -   Chicago   -   +1 3122798537

United States of America   -   Denver   -   +13033894222

United States of America   -   Honolulu   -   +1 8084574810

United States of America   -   Houston   -   +1 7133571674

United States of America   -   Las Vegas   -   +1 7027615444

United States of America   -   Los Angeles   -   +1 3238014140

United States of America   -   Miami   -   +1 7865428333

United States of America   -   Nashville   -   +1 8888504649

United States of America   -   New York   -   +1 2125483599

United States of America   -   Orlando   -   +1 4075873988

United States of America   -   Portland   -   +1 5038028710

United States of America   -   San Francisco   -   +1 4156334075

United States of America   -   Seattle   -   +1 4254563750

United States of America   -   Washington D.C.   -   +1 2024484884

Vietnam   -   Ho Chi Minh   -   +842839113451