coronavirus lock down related cancelation policy
I have a property in England, we are going into a national lock down on Thursday
We have a guest supposed to arrive during the lock-down period but can't.
They booked after 04 April 2020 so a coronavirus cancelation isn't considered Force Majeure I understand, they booked in June 2020 and Booking.com website advises guests to book accomodation with lenient cancellation policies.
Our policy is partially refundable - 50% up to 7 days before arrival (so it isn't massively flexible).
I have offered them the chance to move their booked dates but they don't want to and want a full refund.
Am I obliged to give them a refund due to the nationally imposed lock down OR do I respond to say our policy only offers 50% refund if cancelled (even if it was nationally imposed by government lock down)
Welcome to the Partner Only Forum, addressing only us not BdC support team.
Posting something like this will not result in any action at all.
Its called doing the right thing.
However consider this :
If the answer is 2-3 of the 4 then I would let them come.
I would considering them - If you are happy to look after your self and follow local guidelines, of wash hands, keep distance, wear mask etc, and do your own food shopping and food deliveries etc, then you are welcome to come
or some words to that effect
Else if below:
Quick Guide :
Literally that simple.
The only typical time you cannot use this, is when the Request Cancel is greyed out.
That is usually because of :
Else phone BdC Support if the guest does not action the notification after 3-5 days.
Be Safe, Be Well
Dedicated Partner Contact Options - Visual Guide
Reminder your profile here is missing your listing link, please add it.
How & Why Add your Listing to your Partner Community Profile