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Covid Immunisation Requirement Not Met - Who Pays?

We have a guest (family of 4) booked to stay at our bnb this weekend (school holidays Down Under).  It is a requirement of booking with us that all adults 18+ must be fully vaccinated and provide proof of vaccination prior to check-in.  This policy was implemented in early August, stating that from September onwards, vaccination would be required.

Guests arriving this weekend have advised they are not vaccinated.  They booked according to our terms and conditions on September 1.  I am reluctant to cancel their booking myself as it seems likely they would get a full refund, when our cancellation policy in place if the guest cancels is 50%.

I have called partner support, who advised they will check into the situation and call me back, but rather inclined to think no-one will.  The guest agreed to our terms and conditions at the time of booking but now is non-compliant.

Any advice from fellow partners on how you would handle this?

 


b
11
BrookAve 1 year ago

 

As long as they have a recent results of pcr tests in the last 5 days that is more than good enough. 

 

unless you yourself decide not to accept it. but thats on you.

 

i would let them stay once they prove pcr tests for all .

 

 

 

 

 



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

Method 3:  *** public main lines via Where you can reach us

 

 


how to contact partner support via private assigned number in inbox