I am a host in Booking.com. Sometimes, customers do not want to show their id or to take their social security number. In that case, I am in risk to give shelter a criminal. So can I refuse those customers who does not want to give id photoor id number? Please inform me. Also how I can set up id requirement from each customer in Booking.com? And it can be good If booking.com can accept some partial demage deposit from the customer. For example, collecting 50% damage deposit by booking. Com and another 50% by host from the customer. Then this way, we can really avoid criminals. Thanks.
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I don't understand the photo id. How can I add this feature that every customer must send the id pictures to me. Otherwise the reservation will be cancelled. Could you please inform me in details how to add the id requirement in the booking. Com? Thanks
Already asked and answered.
its text read it more than once.
Please check under your Extranet >> Property >> View Your Descriptions.
You should have similar wordings as such:
"Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply."
I would also suggest that on your Reception Desk, put up a signage to say that photo ID is required otherwise management has the rights for refusal.
Just a thought!