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Customer service contact

I received a bookibgvfrom booking. Com and airbnb for the same dates. Because the airbnb booking waz before the bdc booking. I havecasked the guest to cancel or change their dates.

I have messaged the guest twice now but not receiving any reply. The booking is in 1 month time. Can i cancel the booking myself as the host? 


Profile picture for the user s
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Sharonpowney 3 years ago

You cannot cancel a booking yourself and a really difficult when customer will not respond.

You have posted this on the partner forum so we cannot help with this.  Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

 

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Lucky Tuna
3 years ago

How it might happens ? Did you sync your calendars  between Booking & Airbnb ?