Customers damaged the property. What to do?

Customers damaged the sofa. Where to get advice on how to proceed?

BrookAve 2 years ago


Hi Aušra


Sorry to hear :

  • invest in furniture coverings, that are washable and act as a protector.
  • report guest on reservation page on right pane menu.
  • message guest to se if they will offer to help pay for cleaning but dont expect them to .



contact Partner Services 


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox