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Delete as others have hijacked my topic 010
Delete this topic. 010
Delete this topic. 010
Thank you, BrookAve. I have featured this one if it is alright with you so that it is visible to more partners who seek help. Have a lovely week!
I have a guest booked today and did not show up , also did not pay it. Would you help me ? Please
Go into Extranet, select the booking in question and find the No-show selection on the right hand side.
Use this and, if you are normally paid by the guest at the property, select "waive fees" to avoid BDC charging you commission. You will not get paid for this reservation. It is best to change your policies to payment in advance, using a third party payment system, then adjusting your refund policy so that a no show does not get a refund and cancellations can only be refunded if cancelled ahead of time, a duration of your choosing, or not at all.
I say this because BDC is the largest source of cancellations and no shows by an extreme margin!
I could not find anywhere within the messages where you could contact Booking.com?
I do not have any option on my log in to contact booking.com, I can recieve messages but not send any and no phone number? Why is it so hard to contact booking.com?
Thank you Brook, booking.com rang me and it is now all sorted but I appreciate all your help
Hi BrookAve, thank you for tagging me here! Please kindly be informed that we are unable to delete any posts or comments from the Community when they are in line with the content moderation policies and community guidelines. Best regards!
Incorrect going off topic hijacking is not allowed, never has been.
Hi BrookAve, yes, you are completely right - indeed that off topic conversations are not encouraged. In this specific case, a fellow partner is asking for help, so deleting their comments do not seem to be the right course of action by looking at the nature of the conversation. I hope that it is a bit helpful. I see that you wrote in the title that you wish to delete your initial post – please feel free if that is the case. I believe that you could delete your own posts and comments through your profile. Please do not hesitate to let me know if you have additional thoughts or if I can help. Thank you once again for posting and have a nice day ahead!
How can I block some countries I dont want to receive reservations from?
Dear @Natasa Tomovic Selimovic ,
Blocking countries wouldn't be an option with Booking.com as it'd be considered as discriminating and it'd be conflicting with our aim to be inclusive towards everyone.
If there is a guest misbehavior you've experienced, I'd like to kindly suggest to report the case by following this procedure instead.
I hope this helps a little bit!