Double booking

I already have a booking which was not reflected on the Booking.com calendar (did not synch).

What options do I have to assist disappointed customer?

BrookAve 2 years ago

OTA 2 or more always get a Channel Manager.
Options for the Guest who double booked.
1. offer direct booking offer 3 for 2 , and they could book 7 nights (3 x2, 3x2 +1)
2. offer alternative dates and a better rate if direct booked.
3. offer info on local other accomodation for those dates ,which you already rang to confirm if available
4. be creative

Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.

Message or Call BdC PartnerSupport ***

In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Right Pane - Click on ‘See Contact Options’.
Choose Account
Now choose Other
Then at bottom , See all contact options, and click Message or Call
As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
*** public main lines via Where you can reach us
How & Why Add your Listing to your Partner Community Profile

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