Double booking

I already have a booking which was not reflected on the Booking.com calendar (did not synch).

What options do I have to assist disappointed customer?

BrookAve 2 years ago


  1. OTA 2 or more always get a Channel Manager.
  2. Options for the Guest who double booked.
    1. offer direct booking offer 3 for 2 , and they could book 7 nights (3 x2, 3x2 +1)
    2. offer alternative dates and a better rate if direct booked.
    3. offer info on local other accomodation for those dates ,which you already rang to confirm if available
    4. be creative



Reminder: Never post action requests, will never be seen nor actioned.

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  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

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