Double booking

I have 1 property and it’s only listed once. I have a reservation that was completed by booking.com. A week later they set up a 2nd reservation for overlapping dates, different person. Why would they do that and is there something on profile that I need to change? The customer won’t respond to messages and date is coming up in a few weeks. 

BrookAve 2 years ago


phone partner support to review your setup to identify the misconfiguration.


If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox