Double Booking


I had a period of time closed but booking.com has allowed a booking and I cannot get hold of the guest or anyone at booking.com to cancel the reservation can anybody please help.

BrookAve 3 years ago


Hi Norman


Are you using more than one OTA listing? 

If yes, then the calendar on BdC was not manually blocked by you.

Only a 3rd party service - Channel Manager can 100% do this correctly.

Its been posted enough times on here. 


How & Why Add your Listing to your Partner Community Profile

Reminder you cannot post actions requests or any action request on here.



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox

Oliver Beckett 3 years ago

Hi Norman, just be wary of the fact that, even though this may be a Booking.com bug, they will make you pay the difference in rate should the guest be accommodated elsewhere. My advice would be to find alternative accommodation yourself for the guest (the alternative accommodation doesn't have to be listed on Booking.com)

Norman Mayhew 3 years ago

Thanks its sorted now, but wasn't easy, all the other portals sync really well, but booking.coms seem to be very slack.

John Butterworth 3 years ago

I've had this same problem. I was closed due to government restrictions and blocked the appropriate dates but Booking.com presented me with a booking. Then they sent me a booking which included an unavailable date. They claimed it was my fault although I can prove otherwise. I received a message that I would have to sort out alternative accommodation for the guest at my expense. Now I checked with another local business and they've just done the same to them. 

Oliver Beckett 2 years ago

This has happened to me repeatedly too, so much so that I can no longer afford to sell on Booking.com