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Double booking
Hi. I need help.
There seems to be a double booking for my property on a certain date. How was this possible? I thought when the date has been booked, it should automatically appear unavailable by other potential bookers? How do I solve this?
In Rates, Calendar, use List view. Check how many rooms you have shown as available.
Contact guest and ask them to cancel. Or go into Reservation to use that Request to cancel button.
Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us