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Double booking

Booking.com has double booked me on a day that I had closed on my calendar! Has anyone experienced this? Seems the only thing I can do is contact the guest and ask them to cancel but this reflects badly on me , how can I prevent this in the future? Am I missing something in the calendar page? "Closed" means bit accepting bookings right??? Lol 


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Marek Krajecki 1 month ago

Hi. How could BDC double booked your property. It's yourself who decides when property is open and when it's closed. Please contact BDC directly to resolve this issue.

 

 

I hope this helps.