Double booking by Booking.com

I have just received notification of a booking made for tomorrow 30/10 but I already have a booking for that date through booking.com.  How do I solve this


Sergei - Commu…
3 years ago

Hello 3 Dolphins! Welcome to the Partner Community. 

If you have more than one guest confirmed for the same room for the same date, this is considered an overbooking.

Although this situation isn’t ideal, we understand that mistakes can happen. The best — and easiest — way to resolve this to try and accommodate the guest in another of your rooms, of a similar or better category. Please read more about what else you can do here: https://partner.booking.com/en-gb/help/reservations/what-should-i-do-if-i-have-overbooking