double booking due to syncing problem

Hello there,


I am the owner of a single property and I have the property on various platforms. For an unknown reason, I had a syncing failure (my property was already booked on another platform) and now I have a double booking. I got a response from online help and they canceled the problem reservation, but then immediately rebooked it. So the problem continues. I cannot contact them by phone and they don't answer my online request. All the material I read on the website states that I am responsible for rebooking the people and that I will have to pay. This is so outrageous that all I want to do is delete my property from the website. But it seems there is no way to do that either. How does one get customer service from this company?

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Isle of Wight … 2 years ago

this has been an ongoing issue for years - you will need to manually block dates to try and prevent it - but if you're not quick, you can still get double bookings

always hassle BDC over it - and keep hassling them - in time, they might just fix the problem - and it should be quite a simple fix - they will keep telling you no problem, or sync is a manual task (which would defeat the purpose of calendar syncs) - just keep hassling them, even when you know you are banging your head on a brick wall

some people recommend using a channel manager - i have no evidence that channel managers actually work better than ical sync - the bottom line is they both use the same data which booking.com does not reliably store and does not reliably share and does not reliably process

Wanda Krall 2 years ago

thank you for your reply, much appreciated! They still have not replied, they are just ignoring me completely. Leaving the platform as it was not a major source of bookings for me anyway. I have on the other hand, used them many times to book overnight stays while traveling. Definitely not using them anymore. 

Sands By The S… 2 years ago

We from Sands By The Sea Motel in York Beach Maine and we need for someone at booking.com to call us ASAP ***

BrookAve 2 years ago



no one will be ringing you , you must initiate it first.




Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox


BrookAve 2 years ago


at the end of the day never try to ical sync unless you use a Channel manager service - 3rd party, 


e.g. cloudbeds; syncbnb; beds24 etc...


Kind Regards