Double booking made via using a booking platform. What can I do now?
I need some advice please.
I had an automatic booking for 2 nights made by Airbnb today and the person arrived and booked in.
Tonight I received another automatic booking from Booking.com.
We am using a booking platform to avoid double bookings which is used by Airbnb and Booking.com as well.
The guest has paid and is not happy but I am not sure what to do and how he will get his money back.
Thank you kindly for some advice.