Double booking made via using a booking platform. What can I do now?
I need some advice please.
I had an automatic booking for 2 nights made by Airbnb today and the person arrived and booked in.
Tonight I received another automatic booking from Booking.com.
We am using a booking platform to avoid double bookings which is used by Airbnb and Booking.com as well.
The guest has paid and is not happy but I am not sure what to do and how he will get his money back.
Thank you kindly for some advice.
You cannot list on 2 or more OTA and not use a channel manager as this will happen.
what do you mean by booking platform ,and which one is it?
If there is no way to accommodate him, try finding him alternative to prevent a relocation invoice form BdC.
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
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