Double booking made via using a booking platform. What can I do now?

Hi there,

I need some advice please.

I had an automatic booking for 2 nights made by Airbnb today and the person arrived and booked in.

Tonight I received another automatic booking from Booking.com.

We am using a booking platform to avoid double bookings which is used by Airbnb and Booking.com as well.

The guest has paid and is not happy but I am not sure what to do and how he will get his money back.

Thank you kindly for some advice.

Regards Otto


BrookAve 2 years ago


Hi Otto,

You cannot list on 2 or more OTA and not use a channel manager as this will happen.


what do you mean by booking platform ,and which one is it?


If there is no way to accommodate him, try finding him alternative to prevent a relocation invoice form BdC.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox