Double bookings via BDC only
Double bookings occurred twice since an error in the system allowed for this.
Accidently somehow the roomstatus - green bar - in the calendar area showed availability, though booked! The reservations show clearly the dates are booked already.
That should not be possible.
I have one room only.
But the system is set up for multiple rooms.
Can the technical people change this please, since I don't want to go through the hassle of chasing the guests to make them cancel. My guests still haven't cancelled!
Luckily al my guests pay on arrival, so that problem is solved, but if the BDC team find alternative accommodation for them I have to pay the difference. That is not fair. Because the system allowed for this mistake.
Anyone had this experience before? This is the second time within one month.
I had a chat with the admin team and they said I must change everything manually instead of bulk edit to prevent this happen again.