Does Booking.com penalize "early departures" or last-minute reduction of nights or is there a way the hotel could do it?
We're being affected by guests cutting their stays short and leaving empty rooms that we're no longer able to accommodate.
As far as I Know there is no possibility for such penalties.
Wish you all the best.
The more reason to charge up front. If I understand the problem correctly: book three nights - pay three nights - stay two nights : no problem. Booking dot com's system doesn't accept two bookings on same date. If through other platform one has to manually change booking and create same day booking at lower price . In high demand times.
Other then that: more time to dry and iron your sheets ;)
You've taken payment at the time of booking, right? Just like anyone else would on AirBnB / TripAdvisor / HomeAway?
So a guest books for 3 nights, pays for 3 nights, but stays only 2 nights - no problem, but unfortunately you can't refund them for an early departure because they have blocked those nights on the calendar and you won't be able to let your property to someone else.
For some folks it will be possible to receive same day bookings if their settings allow it. Then you can still have someone stay and be paid.
It takes a bit of "getting to know the system" but it must be possible.
I don't take same day bookings but lately have done at the time of flooding and state of emergency. I got paid cash.
It will be good if BDC could finetune the system and simplify it so same day bookings can be taken easily.
Often the computer systems themself take some hours even days to be synchronized, so that may take longer than the situation allows.
Not sure how other platforms deal with that.
So far, in most cases, it will mean a loss of one booked day, if guests don't pay ahead of time, or at the time of arrival.
We need a smart system that is simple to navigate:)
Thinking from the guest's perspective: last minute change of plans will not be reimbursed. In case of emergency the booking.com should be able to arrange or rearrange something.