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Extra person turning up

An additional person turned up to stay in one of our lodges- as we have an inclusive price here which includes use of the kayaks, an full animal encounter, firewood etc then we set our prices on a 4 person basis so if an additional person comes then they are charged separately. The guests lied and said they were only 4 not 5 so how do i get booking.com to charge for the additional guest as on the booking.com form it says 4 people only


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11
BrookAve 1 year ago

 

  • you cant if the listing is based on a whole unit /room 
  • other than ask them directly for it

 

 



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