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Fake Booking on that number 2035640799
Hello, we usually get FAKE reservations from that number and address: 2035640799 Prudential Tower, 19 Cecil St Bangkok .
I can recognize them now. But How can I cancel their reservation and don't my money!
We only have five rooms and they FAKE BOOKED three rooms!!!
Please let us know how to cancel a FAKE RESERVATION!!!!
Best Regards
we are getting the same reservations, in stellar weekends
Hi, check out this post: https://partner.booking.com/en-gb/property-management/fake-address-30-08-prudential-tower-19-cecil-st-bangkok-na?page=0
They are Agoda reservations.
Don't cancel them, or else you have to pay to relocate these people.
You won't be able to contact the booker either - not even through the BdC message system.
If you're lucky, the reservation is prepaid.
If you have their card details, you could flag them as invalid.
If not, you could try asking BdC to contact the guest for you via the Agoda platform. There is a microscopic chance that you will get a response.
Just had three bookings like this, was able to mark the first one as a no show, and recognised the number for two more 6 night bookings, I have requested to cancel and notified booking.com, but can not get through to them... I have to open the calendar up. So frustrating and I am really devestated by the financial implications..
yes same here I just cancel them if I can and if not mark as a now show
I just got a booking from this number which is so odd. We have checked this number. It's not a phone number code in Thailand. We are looking forward to the truth of this booking.
Get it cancelled with booking.com asap so your calendar can become free
We also had a booking from this number for greek guest but phone is fake and nobody came. Do you know if we will get paid for these dates? We also sent a message to booking. com but no answer yet.
We got a reservation from that same number. someone booked a room for 7 days under a russian name. Invalid card and no one showed up.
We received a 3-day reservation for a 'stellar weekend' with this information. We could do nothing but wait to see what would happen since there was no response to messages through the platform or the provided email. The person finally arrived, and they were real. They made the reservation through Agoda via Trivago.
However, we encountered issues with the room price as they refused to pay the extra charges that are itemized as extras on Booking.com. According to this person, their reservation had no extra charges (they also declined to show their reservation). In short, the platform does not provide us with the option to rate these guests, nor do they rate us.
An uncomfortable situation from the very moment of the reservation.
I also recieve that reservation from the same number 2035640799 from Bangkok with Vietnamese name, but I cannot contact him and he does not respond my message on booking.com. Therefore, I have send a message to Booking to cancel this reservation.
Please be careful when cancelling rooms on BdC. They may charge you for alternative accommodation for the guest.
When you receive reservations with that phone number, they are Agoda reservations.
They suck as you can't contact the guest and appear to be even more prone to no-shows than BdC reservations.
Can you not add rooms to your listing in order to not miss out on bookings?Once the reservation date has passed remove the extra room.
I have got 2 bookings with that adress and telefone number.
The first one was really ok, and i had 4 guests. the next will come today.
Booking informed me that they have send the money today.
So I cannot complain at the moment, but it is really strange!
I've had people like this under 2 numbers. 1-469-675-9003 and 1-203-564-0799
They end up being Third party customer service numbers that have made a reservation at your property through another booking site on booking.com. One being GetaRoom
It's a huge pain because those other external sites don't give booking.com some certain information like phone numbers and just give them their customer service number.
At my place same problem and noone is showing up - I now open the calendar and mark them as a no sow if I cant manage to get them canceled - great customer service