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Fake reservations
Hi, people from Africa and Haiti reserve to stonedge safari hotel, because to enter the Commonwealth of Dominica they need a proof of reservation in a hotel, being one of the cheapest they all reserve by me by email but THEY NEVER COME, I have only 7 rooms and 4 couple reserved from Haiti from the 20 to 26th of December 2019. What could I do, to cancell those ***** reservations.
Didier
This is a very common problem with Booking.com. In short, you need to take payment at the time of booking. just the same as happens with AirBnB / TripAdvisor / HomeAway. If you don't, then you have the very high risk of people booking and blocking your calendar and not showing up, which then costs you money. I have posted the solution for taking payments several times this week, and will paste it below again ...
You need to send a message to Booking.com via your Extranet and ask them to set up Payments by Booking.com
If they agree, you can go live - be aware that Booking.com will not collect damage deposits for you like with AirBnB/TripAdvisor etc - I've posted a partial solution for that many times ....
Booking.com may refuse to allow you to take payments via Payments by Booking.com. If so, keep your property closed and just use AirBnB / TripAdvisor / HomeAway instead. But don't give up, keep asking Booking.com to allow you to take online payments.
How can I do the prepayment when Booking.com tells me that it is not available in my country? I am not sure where to turn. All other agents that I have listed with require a 50% non refundable deposit before the reservation is confirmed. This is very frustrating that I cannot do this here.
Ok but i discovered what happened:
National security problem in Dominica: The next 4 couples all book 6 nights at the stonedge safari hotel and I know they won't even show up at me: ***** & ***** ***** & **** ****& **** **** &*****
with a credit card in the name of: MasterCard *********** (I put the X's) I declare the cards illegitimate because the holder does not have the same name as the ones that are reserved.
This last couple then puts: ***** &**** MasterCard ********
So? Dominica only receives Haitian fraudsters. I have the same thing with Africans, but not much. The last one wanted to go back to Dominica to marry an American woman, I asked him to put me on the personal email if he doesn't come, but since he's afraid, he tells me he'll come but won't show up either. I tried to explain to booking the defects but I could not touch them, I understand that they don't care if I don't tell them their no-show, they earn a commission.