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The false review
Good day,
we are contacting you for the false review we received on 3rd of September. The host complains about the things that we are not responsible for or are simply false.
The client chose RO rate and he complained that the breakfast was not included. Also the guest complains about the internet that it was on payment, when we have a free internet connection for everyone!
Please, check the review and help us to delete this false information that doesn't reflect our services.
You can also contact us via ***
Kind regards,
Hotel Bologna Airport
You have posted this on the partner forum so we cannot help with this. Unfortunately booking.com will very rarely remove a review even when unfair.
Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give help team a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us
You shall start thinking changing your policy and show to be a more reliable platform
Hi
Clearly that guest is a 1%, and needs to get a grip on reality in the current climate of zero to reduced meal options included.
And as long as the facilities & services page clearly shows Meals as disabled, then you are covered. Its their fault for not reading it on the listing.
example below
Kind Regards
PS: your partner profile is incomplete, missing your listing URL, please add it as it can at time greatly help us help you on occasion.
Guide : How & Why Add your Listing to your Partner Community Profile
BdC Support Team : Dedicated Partner Contact Options - Visual Guide