few rooms booked without cleaning fee. I specifically added one off £20 cleaning fee

my property was booked without cleaning fee. I specifically added cleaning fee £20. How do I add it. it seems like booking .com is not adding the fee after september

BrookAve 2 years ago


if it is not set under property >>policies: additional fees : fee on list set value per stay then thats only way that can happen.







best to contact Partner Support for  assistance 



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox