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Fraudulent bookings

Hello, everyone.

I come across fraudulent bookings that then end in cancellations, you also happen?

Thank you and good work for everyone


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M Adamopoulou 1 year ago

Hello!

I think it happens very often to everyone.  .

Try to make your policies

    more strict...

Less reservations but more secure.   

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M Adamopoulou 1 year ago

Sorry Burgo,

You only copied my message .  ..

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Burgo House Lda 1 year ago

Hello.

Thank you for your help. I'm going to do this, or we're going to lose reservations that are really true.

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M Adamopoulou 1 year ago

Exactly....that's the problem.   

They block our calendar for no reason...

Wish you a good day. 

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Burgo House Lda 1 year ago

I wish you a good day's work from Portugal.
Anything you need don't hesitate to contact me.
Thank you

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George Andreescu 1 year ago

It did...make the booking a period of time to be with no refunds possible...Will cut the fraudulent bookers.

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Burgo House Lda 1 year ago

Hello.
Thank you for your help.
It's boring, but apparently it's normal.

Greetings
Ana

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Didem - Commun… 1 year ago

 

Hi Burgo House Lda,

 

Thank you for initiating this conversation! And thank you to all of you who shared their good advice under this thread!

 

My colleague had also shared some good suggestions under this AMA.

 

I'm sharing them with you below and hoping that they might help you, too.

 

"In general, there are few things that could be done to prevent / reduce reservations with low or no intent to stay.

 

  1. Set up strict cancellation policies. Having non-refundable policies ensures that guests cannot cancel without paying the full price.
  2. Set up prepayment policies (if you accept credit card bookings) to ensure guests pay (part of) the reservation price upfront.
  3. Opt-in to Online Payments by Booking.com. You can see if you’re eligible for Payments by Booking.com in the ‘Finance’ section of the extranet. This article describes how you can see whether you are eligible for Payments by Booking.com.
  4. Set up a maximum length of stay restriction. This could prevent your calendar from being blocked over a longer period of time.

 

Please note that it’s important to take into account your specific situation. For instance: when applying a maximum length of stay restriction, first look at your average length of stay across your bookings to inform you on what value to put in place. This ensures that you can still capture the length of stays that typically are booked for your property and only filter out outliers. You can find this information under the ‘Analytics’ tab on the extranet."

 

The Community team

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Donna Holdem 1 year ago

Is there any way we can ban or stop bookings from certain countries? I have been getting about 2-3 fraudulent bookings per week.   Thanks Donna

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M Adamopoulou 1 year ago

Hi Donna,

No, it's not possible. 

Try to make your  policies more strict. ...

Hope it works for you.  ..

 

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Donna Holdem 1 year ago

Thank you, when I mark the bookings as fraudulent and then cancel them, do B.com actually block that person from booking again do you know?  I have had repeated bookings from the same credit card but different names, but all the same country.  Always 3 nights.  Thanks Donna

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Daniel Schuh 11 months ago

Concerning fraudulent bookings I got one experience to share (starts with Portugal ;)):

I got on another platform a request from a Portuguese guy that wanted to stay two weeks and said he could not pay with the credit card as he just got a huge credit from a bank and that he is not allowed to transfer money abroad.

He found our normal website and wrote me there then again that he can only pay per check. Ok, there was much time, so ok. He then wrote me that his bank account manager made a mistake and that instead of say 1000 Euro the check was for 8000 Euro, but I could cash the check and pay the difference to him once he arrives...The check should be from a French bank as he himself is living in Sweden and there's no Euro..

The check never came, the accomodation was blocked for 2 weeks, he made pressure that I should cash in the check and that he urgently needed the money. My guess is that the plan was to delay the check until shortly before his arrival, cash in the 7000 Euro and until the check was fully verified in the European banking system, he would have vanished...

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Rose in Vale C… 11 months ago

This is a known scam going on many years Daniel. I'm glad you didn't ultimately fall for it.

When we get these requests/emails we mark them as spam because that is what they are, spam and scam.

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M Adamopoulou 11 months ago

Hi Daniel!

What a terrible situation. 

Wish you all the best.