Genius Programm

I am at Genius Program , which theoretically boost your property  but my property is very low when you search for availability ! Why this is happening ? 

BrookAve 2 years ago





contact Partner Services


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Profile picture for user Claire - Account Advisor c
Claire - Accou… 2 years ago

Dear Faidra,

Thank you for your message. Ranking can vary depending on different factors - policies, programmes, filters, previous searches. These are just a few. Kindly contact your local team and they will be able go through your property listing with you and advise on how ranking works. In your extranet select Inbox> Booking.com Messages> See contact options. 

Further information on ranking can be found in the link below.


Kind regards,