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1

Glich on Booking platform, employees failing repeatedly to solve the issue

I noticed 3 days ago that I am getting double bookings. 

I tried to call but was unsuccessful. 

Sent messages but just received an automatic message that Booking will try to find another "the same or better accommodation" that I will be charged for the extra payment.

I asked again that someone have a look at what is going on but after 3 days still nothing.

In the mean time I received the 3rd double booking!

 


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11
BrookAve 2 years ago

 

Hi

Just to clarify , 99% of the time if you are using a Channel Manager to list on 2 or more OTA, this will not happen.

 

So if you are not then that is why.

Once it happens you need to contact that guest.

No response then speak to Partner Support.

 

 

Info

 

 

Where you can reach us

 

how to contact partner support via private assigned number in inbox