customer cancelled a booking but it still shows on the website

BrookAve 2 years ago

Managing cancellations effectively


By website you mean extranet reservations pager?

If and only when they click on cancel properly and both parties have agrees and clicked only then will the system mark it as fully cancelled.


You will see it as cancelled on the reservations list view, or

click on reservation details page to also see it marked cancelled.


If its not showing then it is not cancelled.




Kind regards


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