j
1
Jeffrey Mkans

Good day. I would like to avoid /deactivate last minute bookings. How do I go about this settings?

I want to avoid last minute bookings because guests usually arrive with un-researched  expectations and when their expectations are not met they misbehave and write negative reviews. 

b
11
BrookAve 2 years ago

 

 

Hi Jeffrey

 

 

To avoid them, you can add a ‘Minimum advance reservation’ restriction to your rate plans.

Once you set this up, your property will only appear in guests’ search results if their search criteria matches your condition(s).

You’ll see different options below. 

 

 

Option 1: List view calendar If you’re using the List view calendar, follow these steps to set up a ‘Minimum advance reservation’ restriction:
  1. Log on to the Extranet and click on 'Calendar' under your ‘Rates & Availability’ tab.
  2. Above the calendar, click on the white ‘Restrictions’ tick box to display all restriction options for your rooms.
  3. Under the appropriate date and room, click on a white cell opposite ‘Minimum advance reservation’. To avoid same-day reservations, enter ‘1D’ (i.e. one day).
  4. To set this restriction for multiple dates at once, click on a cell and drag the blue circles left or right to cover the days you’d like to apply the restriction to. Enter ‘1D’ and click on ‘Save’
  5. To set these restrictions for more than a month ahead: Click on the ‘Bulk edit’ button beneath your room type/unit name. A panel will appear on the right side of your screen. Select the dates you want to change your restrictions for, then click on the ‘Restrictions’ box. Choose a rate and restriction, and add a value in the white box below the selected restriction. Click on ‘Save changes’ when you’re done.
Option 2: Monthly view calendar If you’re using the Monthly view calendar, follow these steps to set up a ‘Minimum advance reservation’ restriction:
  1. Under the ‘Rates & Availability’ tab, click on ‘Calendar’ (or the relevant room name).
  2. Click on a date, or select multiple dates by dragging the blue circles left or right.
  3. In the panel to the right of the calendar, click on ‘Restrictions’ under the relevant rate.
  4. Under ‘Minimum advance reservation’, choose '1 day' from the drop-down menu.
  5. Click ‘Done’ when you’re done

 

 

Message or Call BdC Partner Support

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

 

Kind Regards,

Be Safe, Be Well

 

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