Guest did not cancell booking

Good Evening

My guest. booking no ***did not cancel her booking. It was a last minute booking and she wanted to book in between 21h00 -22h00 My Latest Check-in time is 20h00

I told her that I cannot accept her reservation and that she must cancel. She did not How must I cancel this as I am not allowed to choose the no show button.

Please advice

Thank you

Sharonpowney 2 years ago

You won't be able to use the No Show until a certain amount of time after the Reservation check in date.

Extranet
Reservations
Reservations Details Page
Right Pane, Request To Cancel
Choose option 2, submit
Wait for guest to receive email with action to confirm

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