A guest made a reservation on an non availably room

A reservation with number ***

The guest made a reservation in our room called "Ugglan" which is not suppose to be availably. Can you help me see why this happened. I am fullbooked the dated the guest made the reservation.

Kindly Hanna

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Sharonpowney 3 years ago

You have posted this on the partner forum so we are unable to help with a specific booking. You should message booking.com help team using Inbox icon on Extranet.