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Guest misconduct
I have received a booking from a guest ref no *** from July 31st to the 2nd August 2020.The guest has so far not complied to the local Covid 19 safety protocols by health authorities despite my reminders to him. Hence I am unable to accept his reservation as I have given him adequate time to comply but has failed to respond.
I am unable to violate current Quarantine laws enforced by accepting the booking without following the procedure s laid down by authorities. Hence I am compelled to cancel the booking.
You have posted this on the partner forum so we cannot help with this. But do feel your frustration.
To cancel the booking you need to go into Reservation and do 'Request to cancel' but the guest does need to confirm.
If you need to contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us