Guest misconduct. Are the guests told?

Hi guys we had guests stay on 31st they were to stay last night too but left yesterday morning. We had to report them for misconduct as they smoked and were excessively loud and left the room in a very bad state with blood andud on sheets. We reported them yesterday and opted to not follow up incident. However I received a call from them which I missed at midnight. I am worried now they are still in the area and feel nervous they will return possibly angry. I am just asking would booking. Com have shown them my report. I have no problem with it but being a truthful report - my husband took pictures--but they were quite intoxicated so maybe they didn't realise the extend.

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jaybeegee 5 years ago

No of course bdc will not show the report especially if you opted not to follow up on the incident. Easy for me to say but I would probably call the guests instead of waiting in sort of fear - they are the bad ones not you!

Campassi 5 years ago

To submit a misconduct report:

  • Confirm that the info provided is truthful and accurate
  • Agree that the info provided can be shared with the guest, who is the subject of your comments, as well as with third parties (including law enforcement). This includes the context of a data subject access request or a question from the guest as to why he/she is blocked from booking at your property.
Villa 223 4 years ago

What action does booking.com take when there is misconduct?

John Lehane 8 months ago

We had sent a complaint of guest misconduct to booking.com the day the guest checked out July 8th. During the stay they used the hot tub during the early hours up to 5am being loud and going against house rules. Later that morning despite polite reminders messaged to the guest after the checkout time of 11am they were unresponsive. We knocked on the door at 12pm to politely let them know they were an hour past the check out time and they were verbally abusive and threatening towards my wife. They then proceeded to have showers and didn't leave the property until 1pm. They left the apartment in a complete mess so it took much longer to clean. We have consistent 10 star reviews, we ensure our guests are well looked after and enjoy their stay. Yesterday July31st, they gave us terrible review with the lowest score for everything but didn't leave a comment which means we cannot reply to this review. Booking.com mediation team say that they didn't breach any guidelines with the review even though it is clearly a revenge review. They keep saying we should reply but this is not available to us. Has anyone else had this issue and if so how did you resolve it? I would expect that if you report a guest for gross misconduct at the very least they should not be allowed to post a review for that booking. At no time did booking.com contact us to discuss the misconduct or what would result in our filing the complaint. What is the guest misconduct process? Do booking.com actually do anything to protect the hosts in these situations? I believe these people are very aggressive, disrespectful and I would not like to be on my own while dealing with them, and so they are a cause for concern for other hosts.