Hello everyone, this morning we received a guest review from someone who stayed Saturday night. Our reviews are always 10 and very occasionally a 9. She gave us an 8 and when I went in to check it had 7.5 for cleanliness and 7.5 for facilities. I messaged her asking how we could improve the cleanliness as we work hard to make our guests 100% satisfied. She told me that she gave the cleanliness and facilities 5 smiley faces which equates to a 10. I tried calling Booking.com and for some reason the phone number I have is now only for guests not hosts and I couldn't put in a booking number so I couldn't get through. I Feel this is totally unsatisfactory as this could be happening to many people.
Can anyone please help with a phone number. I am in NZ and the number I have used before is *** which is the USA our prefix is 09 but other countries will be different.
Your help as to what to do would be really appreciate. Many thanks Jenny
Reminder Partner Support will never see this.
Posting account or action requests here will result in nothing.
Message or Call BdC PartnerSupport ***
***the Partner Support Number displayed is private, so for alternative , you can use of of the main line public numbers from here.
PS : finish your profile by adding listing link
How -To : How & Why Add your Listing to your Partner Community Profile | Booking.com for Partners
Thank you for your helpful reply I will follow your instructions. Thanks
HiIve tried finding the link How and Why Add your Listing to Partner Community but can't find it, where would I look. tsk Jenny