Hello everyone, this morning we received a guest review from someone who stayed Saturday night.  Our reviews are always 10 and very occasionally a 9.    She gave us an 8 and when I went in to check it had 7.5 for cleanliness and 7.5 for facilities.   I messaged her asking how we could improve the cleanliness as we work hard to make our guests 100% satisfied.  She told me that she gave the cleanliness and facilities 5 smiley faces which equates to a 10.    I tried calling Booking.com and for some reason the phone number I have is now only for guests not hosts and I couldn't put in a booking number so I couldn't get through.    I Feel this is totally unsatisfactory as this could be happening to many people.

Can anyone please help with a phone number.  I am in NZ and the number I have used before is *** which is the USA our prefix is 09 but other countries will be different.   


Your help as to what to do would be really appreciate.  Many thanks   Jenny


BrookAve 3 years ago



Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.



 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

***the Partner Support Number displayed is private, so for alternative , you can use of of the main line public numbers from here.


Kind Regards


PS : finish your profile by adding listing link

How -To : How & Why Add your Listing to your Partner Community Profile | Booking.com for Partners

Jenny and Doug… 3 years ago

Thank you for your helpful reply I will follow your instructions.  Thanks

Jenny and Doug… 3 years ago

HiIve tried finding the link How and Why Add your Listing to Partner Community but can't find it, where would I look.  tsk  Jenny