GUEST REVIEW
Hello everyone, this morning we received a guest review from someone who stayed Saturday night. Our reviews are always 10 and very occasionally a 9. She gave us an 8 and when I went in to check it had 7.5 for cleanliness and 7.5 for facilities. I messaged her asking how we could improve the cleanliness as we work hard to make our guests 100% satisfied. She told me that she gave the cleanliness and facilities 5 smiley faces which equates to a 10. I tried calling Booking.com and for some reason the phone number I have is now only for guests not hosts and I couldn't put in a booking number so I couldn't get through. I Feel this is totally unsatisfactory as this could be happening to many people.
Can anyone please help with a phone number. I am in NZ and the number I have used before is *** which is the USA our prefix is 09 but other countries will be different.
Your help as to what to do would be really appreciate. Many thanks Jenny
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Message or Call BdC PartnerSupport ***
***the Partner Support Number displayed is private, so for alternative , you can use of of the main line public numbers from here.
Kind Regards
PS : finish your profile by adding listing link
How -To : How & Why Add your Listing to your Partner Community Profile | Booking.com for Partners
Thank you for your helpful reply I will follow your instructions. Thanks
HiIve tried finding the link How and Why Add your Listing to Partner Community but can't find it, where would I look. tsk Jenny