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DIRECTOR DEPARTMENT OF ARDIT DYLA HOTELS

guest reviews and no show status

Hello Dear Reader of this message. First of all, we hope that you are doing great. Secondly, my name is Ardit Dyla and we opened a hotel in Gjakova, Kosovo, on 12th of November 2020 and we didn't have informations about the option ''No Show'' in extranet, and the client with the name ''** ***'', left a review of 3.0, even though she never came at the hotel. Unfortunately, we didn't put the option ''no show'' and the client left us a review 3.0, even though she never came at the hotel. Our question is simple: Can we remove this reviews, since the client never came at the hotel? Thank you for your help in advance. Kind regards, Kindly, Ardit DYLA Representative of Director Department Director of ARDIT DYLA HOTELS ***

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 1 year ago

Hello Ardit,

 

Since this is only a Partner Community you have to resend your message request through your Extranet inbox directly to BDC...

 

Wish you well ?

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BrookAve 1 year ago

 

Hi Ardit,

 

 

 

How To Report to BdC Partner Support , see below 3 methods.

 

 

REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN.

 

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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