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guest threatening

my guest threaten and curse me for collecting deposit after they check in. is there anything i can do? thank you


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BrookAve 3 years ago

Depends on why they felt the need

 

Was the deposit listed on the booking?

How high is it compared to the booking cost as a %?

 

Is the cost unreasonable?

 

If all is reasonable then just wait for checkout day and return it

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Ng Chee Weng 3 years ago

Sorry I miss out something. They threaten to leave a bad review as well because I collect the deposit right after they check in and they feel this is not humanity and say I am uncivilised 

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BrookAve 3 years ago

Let them you can then simply  reply to it and tell the truth. 

 

Also answer the questions above

 

Provide link to your property too.

 

 

In my opinion, deposits should not be taken at this critical time.

 

So yes I agree with them.