Guests contact showing invalid number

I cannot contact guest, in their booking detail showing that number cannot call. 

BrookAve 3 years ago


Hi Cy


If it is a future booking and you already enabled in Policy page , feature = Guest must provide phone number


Then you should see an option to reveal their phone number on the reservation details page.


However if it is a guest who has departed, and it has been more than 7 days, then you will not be able to make direct contact.


You might be able to phone BdC support and ask them to make contact on your behalf.

Kind Regards.