Guests cut their stay short

In Nov 2019 a couple booked a room for 2 weeks in Feb 2020. They paid a 50% deposit.

Today they say they want to move on and not stay the second week.

Our cancellation policy states full price to pay if cancelled within 30 days of arrival.

Question : how can the second week be cancelled in booking.com as we do not want to pay commission on the second week

Profile picture for user m.adamopoulou.hotmail.com m
M Adamopoulou 3 years ago


I think its best you contact directly booking.com and ask them to support you.

Best of luck

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Isle of Wight … 3 years ago

You should always take payment in full when the guest books, just like on AirBnB, TripAdvisor, HomeAway etc. That way, you won't put yourself at risk of having empty rooms and no income and also paying commissions ....