hello i just got my first reservation via booking.com and i need some infos

Hi Patricia and welcome to the Partner Community.

You can sync your calendar with other platforms but is not sync in real time...double bookings can occur.

Payments are subject to your Payment Policies...

For any further info you can always call your local BDC office.

Wish you well ☀️

yikes this is worrying.. Communities Team  

• Please understand ,patrizia , if you have not digested all the Getting started info and How It Works, do not take bookings, immediately block your calendar/close rooms.  
• You are going to end up with a mess of your own doing.  
• Which likely will cost you financially, in the form of relocation invoices due to not being able to allow the Guest auto bookings to turn up, and then want to cancel them at that penalty.

• I cant stress this enough to you.  
• What immediately screaming out of this page at me was the assumptions I was seeing and what it implies.  
• I am only saying this to save you from yourself and the possibility of relocation invoices.

1. OTA availability calendar sync on its own is not an instant solution if using more than 1 OTA (Expedia, TripAdvisor, AirBNB etc)  
2. The BdC (BookingdotCom) calendar sync options are hidden, and only available if you have a Room Type with an inventory count of 1, if it is > 1 the feature is auto disabled.  
3. It is not auto setup or on by default with other 3rd party OTA sites such as AirBnb, thats for you to setup.  
4. If you really want to use more than one OTA, then sign up for a Channel Manager 3rd party service to manage them all.
   1. examples:
      1. syncbnb.com
      2. nobeds
      3. cloudbeds
      4. etc

1. Getting Paid
   1. By default its direct payment on arrival, unless you set up another method, or setup direct prepay or sign up for BdC free method Online Payments, or Payments By Booking.
   2. Direct payment requires using a 3rd party to process.
      1. Payment Gateway Provider 
         1. Sumup.com
         2. Square.com
         3. payrexx.com with srtipe.com
         4. stripe.com
         5. iZettle.com
         6. Zettle by Paypal - zettle.com
         7. the list goes on and may differ by region...  
      2. How To Pay Invoices using an Internaional Money Transfer service

Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.

For when its urgent never post here go straight to phone method ,as per below.

 Message or Call BdC PartnerSupport ***

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

*** public main lines via Where you can reach us

Kind Regards

Hello patrizia pizzatti! Happy to see you in the Partner Community. Please have a look at the the Community Guidelines. Posting the same message multiple times is not welcomed. 

Here are a few articles about how to use the calendar and manage reservations in the extranet that will help you to understand how it works: https://partner.booking.com/en-gb/help/rates-availability?collapse=432