HELP re Double booking

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Sharonpowney 3 years ago

Try contacting the guest and apologising and explain and ask to cancel.  You cannot do the cancellation yourself.  Maybe do some research so you can offer some alternatives and they are more likely to cancel.  If you ask booking.com to do it they will charge a Relocation fee

  • Extranet
  • Reservations
  • Reservations Details Page
  • Right Pane, Request To Cancel
  • Choose option 2, submit
  • Wait for guest to receive email with action to confirm