hi, booking.com disabled refundable and repayment , what can i do

hi, booking.com disabled refundable  and repayment , what can i do?

Because we're dedicated to being a safe platform for both customers and partners, we've temporarily disabled non-refundable and prepayment policies. As soon as we can give you access to them, we'll let you know.


BrookAve 3 years ago

Hi Amie,

You  should contact BDC support advisor to discuss this and find out the reason why and for how long, and if there is an alternative.



  • Go to your BDC portal dashboard, click Inbox, then Booking.com messaging.
  • On right pane, click Contact Us to expand it down to reveal the phone number and email option.
  • Ring the phone number, and wait to speak to an advisor, yes you likely will need to queue for a significant amount of time. But do not hang up until you get to someone.



Amie Phùng 3 years ago

Thanks Barry Reilly

i did it and waiting for responding