Host needs to cancel double booking

I have a double booking in my condo.  I have found plenty of other options within the same location and the same price range, however I cannot get ahold of the guest or Booking.com.  I would like to give the guests a full refund.  How can I do that?

Profile picture for user m.adamopoulou.hotmail.com m
M Adamopoulou 2 years ago

Hi Ked!

Double bookings are very frustrating!!!

You have to contact your guests and ask them to cancel to avoid relocation charges…

Wish you all the best…


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Isle of Wight … 2 years ago

log in to your extranet, send a message to booking.com to tell them they've caused yet another double booking and they need to cancel it