a
1
Andy Dunlop
urgent

Host wants to cancel a booking

If a guest has made a booking but it clashes with other guests already staying in the apartment, what can be done by the host?

b
11
BrookAve 2 years ago

 

double / overbooking

 

Caused by not having calendar set correctly 

or trying to have more than one OTA listing the same property.

 

You cannot live sync BdC calendar, thats not a thing.

 

The only 99% way t odo it is to use a channel manager 3rd party service, where it pulls fro mall OTA and you use its calendar as golden copy.

 

or not sleep , and when a new booking comes in manually block  it on the other OTA(s).

 

How to cancel the over booking.

 

  1. Open Reservation from 2nd guest
  2. Message guest intent to cancel "Dear Guest, unfortunately you have managed to select dates that are already booked fully, as such I must cancel this booking. However fell free to enquire about other possible dates and I would be happy to confirm availability. For now you will receive notification of cancellation with an action to perform to finalise it. Please do so as soon as possible. Any prepaid payment will then be processed and fully refunded to you by Booking.com"  
  3. Now on right pane , click Request Cancellation  
  4. Choose option 2  
  5. Now wait for guest to action the confirmation, and then the reservation will update to cancelled.

 

 

Kind Regards

 

m
1
Milena Krstic 8 months ago

I need someone to contact me to cancel my guest booking asap because my place is booked already 

m
1
Melissa Fall 8 months ago

Hi Milena,

did you get an answer? I need to cancel a booking as well as I’m booked already. 

b
11
BrookAve 8 months ago

Nope that's not a thing.

 

Either tell the guest to contact CS team or you call PS team.

m
1
Melissa Fall 8 months ago

How did you manage to cancel the booking?  I also need to cancel a booking as I’m already booked. 

b
11
BrookAve 8 months ago

No one will be calling you.

 

Contact Partner Support 

 

 

 

 no one here but us leprechauns , contact partner support.

 

  • Remember this Partner Hub is not a direct line to any support team.
  • So never post action requests here, nothing will come of it.
  • Always message or phone Partner Support directly instead. Method #4 Public Phone List 

 

Click on my name for more guides

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