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Hostile Guests

I am getting bookings from guests who live in " locations " such as Gugulethu in Cape Town. 

They are hostile 

I sometimes feel intimidated and have to call Adt security and the police. 

BrookAve 2 years ago


Also use the Report guest feature under their reservation page, you can block them from future bookings. 

Inactive user
5 months ago

hello, do you have a suggestion about what to do when a guest is aggressive, verbally abusive BEFORE arrival? is there any policy in place that we can cite to the case officer we contact, to have the reservation canceled ?

I ask because case officers just say no, but even must have a sefeguard system for hosts in extreme cases