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Hotels one?
Made a booking. Cannot accomodate as already booked. Please phone and let me know this has been cancelled ***
Made a booking. Cannot accomodate as already booked. Please phone and let me know this has been cancelled ***
Thats never going to happen.
Never post action requests here,.
You must do it yourself.
Contact guest , and ask them to start the cancel on their booking so you can waive the cancel policy.
else you phone partner support and say you want to cancel and already spoke to guest or notified them by message.