How to access welcome messages for guests who have booked

return a message from bookings

BrookAve 2 years ago


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Hi Lynn


It sounds like you are reffering to where are the message templates.


Extranet > Property Menu > Messaging Preferences




  1. Now click Message Templates to see all of them, or  
  2. Automatic replies to see  Action Type mapped to which template, this is where you can change settings of which Event Type triggers which Template.  
  3. Template Scheduler
    1. This is the trigger setup.
    2. You would set - Whenguest makes Booking, choose template , language.


For New bookings its no.1 to find the actual template.



Note you can create and store many templates under various categories, and use them later in messages such as :


A response to a covid19 related cancelation;

A partial refund response

A full refund response.








Kind Regards,

Be Safe, Be Well


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