how to cacel a client booking

I have a client booking in and dont have any rooms, how do i let the customer know ?

BrookAve 2 years ago



open their reservation page and use the message feature and also their phone number that you set was mandatory in your policies page.


remember : be creative, offer alternative dates; credit for direct booking; 3for 2 nights offer if booked directly etc..


How To - Cancellation Handling



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox