How to cancel the existing bookings if you have been forced (due to Covid-19) to rent the apartment on long term basis
Due to the prolonged Covid-19 situation, I was forced to rent my apartment on a long-term basis. However, there is one booking made last summer that I should cancel. I have been in contact with the guest but the guest has not responded anything and has not cancelled from her side. I tried to cancel the booking from my side but the system does not recognize that kind of reason that I have (change to the long-term renting due to the Covid-19). The system knows as reasons: "The guest will cancel" and "The guest has not paid"
What is the way to cancel the guest booking without any penalties?
Secondly. It seems difficult (impossible?) to find any direct booking.com support by messaging. Is it available or should all issues with guests and booking.com in this forum?